Privacy Policy

Last Updated on: 4.25.2025

Maxable, Inc. (“Company”, “Maxable”, “we” and “our”) is committed to protecting your personal information and your right to privacy. This policy applies to all visitors to and users of our website, https://maxablespace.com/ (“Site”), and governs our data collection and usage. By using our Site, you consent to the data practices described in this policy and agree to the terms set forth in this policy.

Collection of Your Personal Information

We collect personal information from visitors to and users of our Site.  Personal information is information that relates to an identified or identifiable person, whether alone or in connection with other information. (This type of personal information may be referred to as personally identifiable information.)  In particular, we collect such personal information as your e-mail address, name, home or work address or telephone number. Personal information does not include any publicly available information from government records or deidentified or aggregated consumer information that we may obtain.

We collect personal information through web forms, website interactions, account registration, customer service communications, and third-party integrations such as LeadPost.

We also collect anonymous demographic information, which is not unique to you, such as your zip code, age, gender, preferences, interests and favorites. (This type of personal information may be referred to as non-personally identifiable information.)

There is also information about your computer hardware and software that is automatically collected by us. This information may include your IP address, browser type, domain names, access times and referring website addresses. This information is used to (i) help us provide our products and services; (ii) maintain the quality of our products and services; and (iii) provide general statistics regarding use of our Site. 

  • Information You Provide Directly: We collect personal information such as your name, email address, phone number, and property address when you voluntarily submit this information through forms on our Site (e.g., contact forms, request a quote forms), when you register for an account, or when you communicate with our customer service.
  • Information Collected Automatically: When you interact with our Site, we automatically collect certain information about your device and browsing activity. This includes your IP address, browser type, domain names, access times, and referring website addresses. We collect this information using cookies and similar tracking technologies.
  • Information from Third-Party Integrations: We may collect personal and non-personal information about you through third-party integrations like LeadPost when you access our Website. This collection is triggered by a pixel on our Website and may include your web browser information, IP address, visited web pages, and cookies.

Use of Your Personal Information

We collect and utilize your personal information to operate our Site effectively, to respond to your inquiries regarding our services, and to deliver the specific products or services you have requested from us. This includes using your information to facilitate connections with relevant third-party service providers, such as contractors and architects, based on your explicit requests.

Sharing Information at Your Request: When you request information or services through our Site that necessitate the involvement of our network of professionals (e.g., requesting quotes from contractors, seeking consultations with architects), we will share the personal information relevant to your request with these parties. This shared information may include your name, contact details (phone number and email), property address, project details, and any other information you provide that is necessary for them to understand your needs and respond appropriately. By submitting such requests on our Site, you are providing your consent for us to share this information with these selected service providers so they can fulfill your request.

Referral Partners: To provide you with a comprehensive service, we collaborate with referral partners. In cases where you express interest in their services through our Site, we may share your personally identifiable information with these partners so they can directly provide you with the information or services you sought. Your non-personally identifiable data may also be shared with our referral partners on an anonymous, aggregated basis for analytical purposes.

Sale of Personal Information: Maxable may sell your personal information, specifically your property address, email address, and phone number, to our network of professionals for the purpose of offering services based on your explicit requests. We are committed to transparency, and you have the right to opt-out of this sale as detailed in the “Your Rights Over Your Information” section of this policy.

Business Transfers: In the event that Maxable undergoes a business transition such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personal information will likely be among the assets transferred. You will be notified via prominent notice on our Site of any such change in ownership or control of your personal information.

Marketing Communications (with your consent): With your consent, we may use your contact information to send you newsletters, promotional materials, and information about products or services offered by Maxable and our trusted business partners that we believe may be of interest to you. We are committed to ensuring you have control over the communications you receive. You can manage your preferences or opt-out of receiving these marketing communications at any time by following the unsubscribe instructions provided in the communications or by updating your preferences as described in the “Your Rights Over Your Information” section.

LeadPost Services: We may utilize LeadPost services to collect information about your interactions with our Website through the use of a pixel. This may include your browser information, IP address, visited pages, and cookies. The data collected by LeadPost may be used to obtain personal information about you for marketing purposes. We encourage you to review LeadPost’s privacy policy at https://leadpost.com/privacy-policy to understand their data practices and your opt-out rights.

Legal Compliance and Protection: We may disclose your personal information if we believe in good faith that such disclosure is necessary to: (a) comply with applicable laws, regulations, legal process, or governmental requests; (b) enforce this Privacy Policy; (c) respond to claims that any content violates the rights of third parties; or (d) protect the rights, property, or personal safety of Maxable, our users, or the public.

SMS Communications: We want to assure you that your SMS consent and the phone numbers you provide for receiving SMS communications from Maxable are not shared with any third parties or affiliates for their direct marketing purposes. Our SMS communications will relate to appointment scheduling, appointment reminders, project updates, post-visit feedback, and notifications as outlined in the “SMS Communications & Terms of Service” section of this policy.

To Provide and Improve Our Services: Beyond the specific uses mentioned above, we also use your personal information for internal purposes such as data analysis, improving our Site’s functionality, and enhancing the user experience.

By using our Site and providing your personal information, you acknowledge and consent to the practices described in this Privacy Policy. We are committed to protecting your privacy and ensuring transparency in how your information is used.

Information Use

In addition to the uses described above, we use your personal information to provide and improve our Services, facilitate the processing of your Requests and connecting you to other Users, administer your use of the Services and address your inquiries, conduct statistical or other analysis, and to enable users to enjoy and easily navigate the Services. We also use your personal information to contact you with Maxable newsletters, marketing or promotional materials, information related to your use of the Services, and other information that may be of interest to you. If you decide at any time that you no longer wish to receive such communications from us, please follow the unsubscribe instructions provided in any of the communications or update your “Notifications” information within the Services (see “Your Rights Over Your Information” below).

SMS Communications & Terms of Service

By providing your mobile number and opting in to receive SMS messages from Maxable, you consent to receive SMS communications regarding appointment scheduling, appointment reminders, project updates, post-visit feedback, and notifications. Message frequency may vary. Message and data rates may apply.

SMS opt-in consent and phone numbers for the purpose of SMS are not being shared with any third parties under any circumstances.

If you have consented to receive text messages from Maxable, you may receive messages related to appointment reminders, follow-up communications regarding your inquiries, project updates, and billing notifications.

Message frequency will vary depending on your interaction with our services and may be up to three (3) messages per week.

Please be aware that standard message and data rates may apply, as determined by your mobile carrier. These charges may vary based on your carrier plan and location.

You may opt in to receive SMS messages from Maxable in the following ways:

  • By checking an unchecked box on our online form when providing your phone number. Consent is not required to submit the form.
  • By providing verbal consent during a phone call with a Maxable representative.
  • By initiating a request via a paper or digital intake form, where applicable. Each opt-in method includes disclosures about message type, frequency, data rates, and links to our privacy policy and terms.

To opt out at any time, text STOP to any SMS message you receive from us. For assistance, text HELP or visit https://maxablespace.com.

If you consent to receive SMS from Maxable, you agree to receive appointment reminders, project updates, and home improvement-related SMS from us. Reply STOP to opt-out; Reply HELP for support; Message & data rates may apply; Messaging frequency may vary. Visit https://maxablespace.com/privacy-policy to see our privacy policy and visit https://maxablespace.com/terms-of-service/ to see our terms and conditions.

SMS Terms & Conditions – Additional Disclosures

1. Types of SMS Communications
If you have consented to receive text messages from Maxable, you may receive messages related to:

  • Appointment reminders
  • Follow-up communications
  • Project updates
  • Billing notifications

Example: “Hello, this is a friendly reminder of your upcoming appointment with a Maxable consultant on [Date] at [Time]. Reply STOP to opt out of SMS messaging at any time.”

2. Message Frequency
Message frequency may vary depending on your interaction with our services. You may receive up to three (3) messages per week related to your project, appointment, or account. Our SMS message frequency will be from 20-30 text messages daily across all users.

3. Potential Fees
Standard message and data rates may apply depending on your carrier’s pricing plan, which may vary based on your location and carrier service.

4. SMS Opt-In Methods
You may opt in to receive SMS messages from Maxable in one or more of the following ways:

    • By checking an SMS consent box on an online form
    • By submitting a quote or consultation request via our website
    • By providing verbal consent during a phone call

5. SMS Opt-Out Methods
You may opt out of receiving SMS messages at any time by:

    • Replying “STOP” to any SMS message
    • Contacting us directly at Contact@maxablespace.com

6. Help Instructions
If you experience issues with our SMS service, you may:

    • Reply “HELP” to any message
    • Contact us at https://maxablespace.com or email Contact@maxablespace.com

7. Standard Messaging Disclosure
Message and data rates may apply.
You can opt out at any time by replying “STOP.”
For help, reply “HELP” or visit our Privacy Policy (https://maxablespace.com/privacy-policy/) and Terms of Service (https://maxablespace.com/terms-of-service/).
Message frequency may vary.

Your Right Over Your Information

You may access, modify and get copies of your personal information by contacting privacy@maxablespace.com.

Use of Cookies

We use “cookies” to help personalize your online experience when using our Site.  A cookie is a file that is transmitted by a website to a user’s browser.  The browser then saves that file in a designated file for cookies on your computer or mobile device. Cookies cannot be used to run programs or deliver viruses to your computer or mobile device. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you may usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of our Site.  For example, we may not be able to recognize your computer or mobile device and you may need to log in every time you visit our Site.

Security of Your Personal Information

We have adopted reasonable measures to secure your personal information from unauthorized access, use or disclosure. We secure any personal information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure.  (However, no transmission or storage system can be guaranteed to be 100% secure.)

Choices and Access

We may send you marketing-related communications. If you no longer want to receive any marketing-related emails or texts from us, you may opt out by following the “unsubscribe” instructions in our marketing emails or texts.

You may also opt out of SMS messages at any time by replying STOP to any message.

Non-Discrimination

We will not discriminate against you for exercising any of your rights under applicable law.  Unless otherwise permitted under applicable law, we will not:

  • deny you products or services;
  • charge you different prices or rates for products or services, including through granting discounts or other benefits, or imposing penalties;
  • provide you a different level or quality of products or services; or
  • suggest that you may receive a different price or rate for products or services or a different level or quality of products or services.

Our Policy on Minors

Our Site is not intended for or directed at minors under 13 years of age. We do not knowingly collect personal information from such individuals. If you are under 13, do not use or provide any information on this Site or through any of its features. If we learn we have collected or received personal information from a minor under 13 years of age without verification of parental consent, we will delete it.

Changes to this Policy

We may update this policy from time to time.  When we do, we will post any changes or updates to this policy on our Site. We will also revise the “Last Updated” legend above to indicate when this policy was last changed or updated.  Your continued use of our Site, products or services following the posting of any changes or updates means you accept such changes or updates.

Contact Information

We welcome your comments, questions or concerns regarding our privacy policy or practices. You may contact us at: Contact@maxablespace.com